Terms & conditions

Effective Date: January 06, 2024.

Welcome to Brownietale, where we take pride in delivering scrumptious brownies and exceptional customer service. Before you use our website or place an order, please read the following Terms and Conditions carefully.

1. Acceptance of Terms

1.1 By using our website and services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website and services.

2. Orders and Payments

2.1 Order Placement:

By placing an order with Brownietale, you confirm that all information provided is accurate and complete.

2.2 Payment:

Payment is required at the time of order placement. We use a secure third-party payment gateway to process transactions. Your payment information is not stored on our servers.

3. Delivery

3.1 Shipping:

We strive to deliver our treats in a timely manner, but delivery times may vary. Factors such as location and unforeseen circumstances can impact delivery schedules.

3.2 Delivery Address:

It is your responsibility to provide a correct and complete delivery address. Brownietale is not responsible for undelivered orders due to incorrect addresses.

4. Cancellations and Refunds

4.1 Cancellations:

Once an order is placed, cancellations are not guaranteed. Please contact us immediately if you need to cancel an order.

4.2 Refunds:

Refunds are issued in accordance with our Refund Policy. Please review our Refund Policy for details.

5. Product Information

5.1 Accuracy:

We make every effort to ensure that product descriptions and images are accurate. However, slight variations may occur, and we reserve the right to make changes without notice.

6. Intellectual Property

6.1 Trademarks:

All trademarks, logos, and service marks displayed on our website are the property of Brownietale. Use without permission is strictly prohibited.

7. User Conduct

7.1 Prohibited Activities:

Users must not engage in any unlawful, fraudulent, or harmful activities on our website. Violation of these terms may result in termination of access.

8. Privacy

8.1 Privacy Policy:

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.

9. Changes to Terms and Conditions

9.1 We reserve the right to update these Terms and Conditions at any time. By continuing to use our website and services, you agree to the updated terms.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@brownietale.com.

Thank you for choosing Brownietale. Enjoy the delightful experience of our brownies!